Senior IT Support Specialist


  • Symantec Software India Pvt Ltd
  • Pune
  • 2-5 Year
Job Description
Job Description Symantec s IT User Support technicians maintain our internal customers trust in IT as providers of expertise, troubleshooting and repair for all end-user devices and the software running on them within Symantec.
The Technicians use creative problem-solving, team collaboration and people skills to assure customers of swift resolutions to their technical problems.

As a Symantec IT staff member, you provide insightful advice and friendly, hands-on technical support to internal customers in need. You quickly diagnose device and application issues, explaining situations with patience and empathy.

You fulfill Symantec s service commitment with style, personality, speed, and skill while providing exceptional customer service. You earn the confidence of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.

Symantec employees will utilize a combination of PC and Mac computers along with a suite of mobile devices and computer accessories.

Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Service Bar. Be familiar with and demonstrate new (yet-to-be released within Symantec) end-user devices and software. Provide enhanced support to executive leaders within the company.

Skilled Requirements : 
5 years experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments. Strong people skills and a knack for problem solving

Strong people skills and a knack for problem solving. Ability to maintain composure and customer focus while troubleshooting and solving technical issues.

 
INR 2Lac - 3Lac
IT- Software Services
Full Time
May 25,2017

Keyskill Required
  • Mac OS

Designation
  • IT Analyst

Company Profile

Company Name: Symantec Software India Pvt Ltd

Company Profile: Symantec Software India Pvt Ltd from company employees by speaking with them over the phone and proving your merit. This service is provided by Round One and lets you choose the person who you would like to speak with in over 2500 companies. Referrals increase your chance of getting hired by 10 times and reduce the time taken to land the next interview call.

Contact Company: 9765432122

Website: https://www.symantec.com/

Recruiter Name: Aditya Roa